Corporate Management

Howard Langer | Managing Director
As head of the global Price & Promotions practice at dunnhumby, Howard oversees strategic and product direction for KSS Retail, leveraging experience working with some of the largest retailers in Europe, Asia, and the Americas. A former retailer, Howard has spent much of his career delivering price and promotions programs from senior merchandising and marketing roles in the UK, while at the Kingfisher Group, one of the largest retail groups in Europe. Howard is the founder and chair of the Retail Pricing Forum, a UK-based group dedicated to helping retailers improve their price and promotions capabilities. He is a visiting lecturer at both the University of Southampton and Warwick Business School in the UK.

Ted Eichten | Vice President, Professional Services & Customer Care
Ted is responsible for best practices, training, and software implementation for all KSS Retail clients. He oversees the team of KSS business consultants who assist retailers with discovery and strategy, training, and change management, among other services. Prior to joining KSS Retail, Ted served as director of professional services at several other retail technology firms. He also spent time with Accenture as a management consultant working in the Pricing Strategy group on various merchandising operations projects.

Graham Sparrow | Chief Science Officer
Based in the UK, Graham leads the global science team for Price & Promotions at dunnhumby and has more than 14 years of experience working with KSS Retail and our clients. He is responsible for research and development of the scientific components of KSS Retail’s software solutions, including PriceStrat and Heartbeat. His interests lie in the areas of statistical methods for demand modeling, efficient software design, and price optimization. Prior to KSS Retail, he worked for Thales Group on control and failure diagnosis in electrical networks. He is a graduate in Electrical and Information Systems from University of Cambridge in the UK, and holds a Masters of Science in Machine Learning from University of Manchester.

Blake Ryan | Vice President, Software Development
Blake leads the global development group for KSS with more than 20 years of experience.  Previous to joining KSS Retail, Blake was with the Motorola Australia Software Centre and involved with designing and developing software architecture across a broad range of platforms and a variety of technologies. Blake has played a critical role in leading the development of the price optimization suite at KSS Retail within dunnhumby, and is now actively involved in the broader product design of shopper insight solutions.

Eric Grau | Vice President, Finance and Administration
Eric provides oversight for all finance and operations for KSS Retail, and leads strategic planning for the company globally. Previously Director, Finance for dunnhumbyUSA, Eric provided financial leadership for the consumer packaged goods and consumer markets businesses. Prior to this, Eric spent time in various financial and analytical roles of increasing responsibility at Kao Brands, Star-Kist Foods and Campbell’s Soup. A Certified Management Accountant, Eric holds a Bachelor of Business Administration in Finance and Business Economics from the University of Notre Dame.